Support & Maintenance

SUPPORT is the most important word in our organisation, even more important than "sales", we are not box-shifters, we will not sell you something that will not be of benefit to you, the over-riding principle behind every sale is that it is made to save you time and money.

And the sale is just the start of the relationship, we employ more support technicians than sales staff simply because from time to time our clients require re-training, they desire upgrades, they have additional requirements, they want to make the very best use out of the product that they have purchased, and they have new staff to be familiarised in our products and time saving efficiencies.

All our products are supported fully for the first three months by telephone and by using LogMeIn remote control software we can (with your permission) actually control your PC from our office and perform tuition or system changes.

Our support contracts are tiered depending on the level of cover required and the call-out response, support customers also receive discounts on re-training and occasional special offers, whichever option you choose you will be dealing direct with the software authors and can be assured of our continuing commitment to our product.

If you currently have a version of our software and would like to take out a support contract then please call free on 0800 358 7222 and ask to speak to any of the support desk staff.

 

 

Click Here for a PDF guide to our on-site maintenance

 

 

 

Click Here for a PDF guide to our return-to-workshop maintenance

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Likewise our "Mechanical" maintenance contracts cover all other types of equipment that is not connected to one of our Auto Time software packages, ie our "traditional" clock card time recorders.

As with the electronic terminals we offer two levels of contract, on-site repairs or a return-to-workshop repair service, again with the obvious cost and down-time diferentials, our PDF guides explain...

 

 

Click Here for a PDF guide to our on-site Mechanical maintenance contract

 

 

Click Here for a PDF guide to our return-to-workshop Mechanical maintenance contract

 

 

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REMOTE SUPPORT

 

Clients who subscribe to one of our software maintenance contracts are offered remote support as part of the package - using the LogMeIn programme we can, with your prior permission, connect directly to your computer to either view and instruct you or to take over control of your PC while you watch, in this way we can carry out tuition and error corrections live on your PC without delay

After testing a number of remote support solutions, LogMeIn Rescue has proved to be the most reliable, user friendly package. It is initiated by the customer and therefore able to traverse most firewalls while maintaining a high level of security. It is possible to view remote desktops enabling support staff to quickly deal with a problem rather than waiting for an enginner to attend a site visit.

Should you require remote support facilities, simply contact our helpdesk support team who will be happy to book a session.

An authorisation code to initiate a LogMeIn session is required so please call Support on 0121 773 7222 to request one.

To initiate a session please click the logo below ...

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